# YesPo! Terms of Service
> **Template — have a Philippine lawyer review before launch.**
## 1. Platform role
YesPo! is an online marketplace connecting independent service providers (“Workers”) with customers (“Requestors”) in the Philippines. YesPo! is **not** the employer of Workers and does not supervise on-site work.

## 2. Eligibility & verification
Workers must complete Philippine ID verification. Workers offering **Companion Care** may optionally upload TESDA NC II caregiver training or similar background credentials for admin review (not required to apply). Workers offering **Massage Therapist** services must upload TESDA NC II or DOH massage therapy credentials for separate admin verification. Requestors booking massage must complete ID verification (ID front, back, and selfie) approved by YesPo! before booking.

## 2b. Companion Care — non-medical scope
**Companion Care** covers non-medical support only: companionship, help with daily activities, errands, meal prep, light housekeeping, and mobility assistance at home. Companion Care workers **do not** provide medical treatment, nursing care, medication administration, wound care, or other licensed clinical services.

## 2a. Massage therapist — professional conduct
Massage gigs on YesPo! are **therapeutic and professional only**. Sexual contact, nudity beyond what is appropriate for legitimate massage, harassment, or solicitation of sexual services is **prohibited** and may result in immediate account termination, permanent ban, and reporting to authorities (including the Philippine National Police where appropriate). By booking or accepting a massage gig you acknowledge this policy and agree to maintain appropriate boundaries at all times. Use the in-app **SOS** during an active massage gig for emergencies; in the Philippines call **911**.

## 3. Payments
All gig payments must be made **through YesPo!** at booking (gig amount plus YesPo! service fee). Optional tips after completion may be paid in-app. Off-platform payment is prohibited.

## 4. Service fee
YesPo! charges a configurable service fee (percentage and/or flat amount, with optional minimum) shown at checkout.

## 5. Cancellations & refunds
Before a Worker is accepted: full refund. After acceptance: refund rules follow platform settings (gig amount may be refunded; service fee may be retained).

## 6. Ratings
Requestors and Workers may rate completed gigs honestly.

## 7. Prohibited conduct
Harassment, discrimination, unsafe work, fraud, or circumventing the platform are prohibited.
**Delivery workers must not pay for items or collect payment for items** — requestors pay merchants directly before pickup; workers only transport prepaid items.

## 8. Non-circumvention (12 months)
You may not solicit, arrange, or pay for services with a user you met on YesPo! **outside the app** for **12 months** after your last contact on the platform. Violations may result in suspension, permanent ban, and a **circumvention fee** (amount set in admin settings; placeholder until counsel confirms).

## 9. Safety
Report safety concerns in-app. For emergencies in the Philippines call **911**.

## 10. Suspension
YesPo! may suspend or terminate accounts for policy violations.

## 11. Privacy
See our Privacy Policy. Governed by the **Philippines** and **RA 10173** (Data Privacy Act).

## 12. Governing law
Republic of the Philippines.